Transferring your number (Porting)
Thankfully, switching networks doesn't mean you need to change your mobile number. Here's what to do if you want to take your number with you, free of charge.
- First you need to check whether you are still under contract with your current network.
* (If you are still within your contract period, minimum term charges may apply) - Buy your new phone - See our great offers
* (If you have purchased a SIM only connection and you wish to have your current handset unlocked, you need to call your existing network. This can take a few days, so call them before the port date) - Obtain your Port Authorisation Code (PAC) from your current network.
* (A PAC code consisting of three letters and six numbers i.e.ONE123456, allows you to transfer your number and is valid for 30 days). - Call T-Mobile and quote your PAC - Call 0870 60 60 139 and our porting team will be happy to help, alternatively you can call Customer Services on your T-Mobile handset on 150. Once you have requested to port to T-Mobile, it will take 2 working days to complete the transfer of your number.
